The Cellmate requires a TCP/IP connection to the robot using a physical cable or wifi.
Tend requires the following ports to operate:
443 TCP – Used to connect securely to https://app.tend.ai using Transport Layer Security.
123 UDP – For NTP time synchronization.
53 UDP – For DNS name resolution.
The Cellmate will rely on DHCP for IP address assignment, and it must be on the same network as the robot in order to monitor the status of the robot and retrieve logs. If you require a static IP, please contact us.
A typical setup includes an ethernet switch with 4 ports in each cell:
Connection to local network or connectivity to the internet
Connection to PLC (not required)
Connection to Robot
Connection to Cellmate
In addition to, or as an alternative to a physical connection, the Cellmate can use wifi for network connectivity.
How to turn on wifi in the Cellmate
To enable wifi support, remove any network cables from the device and power it up. It will automatically create a new wifi network called Tend Cellmate.
Connect to the Cellmate’s network and access the webpage that it is serving (usually on 192.168.42.1). This will allow you to select a wifi network and provide a password for the Cellmate to connect to it with.
If the system is unable to communicate with a robot, it is most likely a networking issue. Here are a few things to try to identify the cause of the problem:
Verify that a computer can ping both the sidekick IP andthe robot IP. This verifies that both devices are on the same network subnet.
Double check the network configuration page of the robot. If the robot is configured to use DHCP, the IP may have changed recently.
Try to navigate to the robot’s web server page by going to http://[add IP address of robot here] – this will confirm that the robot is accessible. If you see a prompt for authentication, please contact us.
To diagnose the status of a robot failure, navigate to the https://app.tend.ai/robotspage to find the robots configured in the system.
Each robot has a View Logs button that will pull diagnostics from the robot and display them in a tree format.
Also, the robot detail page will show a timeline of events that will provide more detail if you click on an item in the activity log:
Refer to the robot documentation to diagnose the cause and remedy for alerts displayed here.
If you are seeing alarms that occurred in the future (ie. ‘one hour from now’), this usually indicates the time settings on the Fanuc are incorrect. This may happen due to daylight savings time, for instance.
To fix the clock time on the Fanuc:
Press ‘Menu’ button
Select 0 -- NEXT -- by pressing the 0 key
Select 6 SYSTEM by pressing the 6 key
If you are not in the SYSTEM Clock page press F1 followed by 1 to select it
Press F4 to ADJUST the clock.
Navigate with arrow keys and change the values as appropriate.